Troubleshooting
Problem
Scheduled reports fail in Cognos Analytics with the following exception:
CM-REQ-4342 An error occurred with the client.</messageString></message><message><messageString>CM-REQ-4159 Content Manager returned an error in the response header. The error "cmAuthenticateFailed CM-CAM-4005 Unable to authenticate. Check your security directory server connection and confirm the credentials entered at login." can be found in the response SOAP header.</messageString></message></messages>
Cognos Analytics is configurated with Azure authentication and scheduling strategy is set to Refresh Token
Symptom
Enabiling OIDC trace produces the following entries in the cognoserver.log
NA IBM Cognos 7364 Call to IdP failed to get identity. Status 401
NA IBM Cognos 7364 all to IdP failed to get identity. Body: {"error":{"code":"InvalidAuthenticationToken","message":"CompactToken parsing failed with error code: 80049217","innerError":{"date":"2023-xx-xxT1:48:00","request-id":"XXXXXXXXXXXX","client-request-id":"XXXXXXXXXXXXX"}}}
Exception when calling IdP for document https://graph.microsoft.com/v1.0/groups/getByIds Reason: com.cognos.CAM_AAA.authentication.UnrecoverableException
Exception when calling IdP for document https://graph.microsoft.com/v1.0/groups/getByIds Reason: com.cognos.CAM_AAA.authentication.UnrecoverableException
Document Location
Worldwide
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Document Information
Modified date:
15 January 2026
UID
ibm16856755