Troubleshooting
Problem
If the 'qniconfiguser' password in the server is set to an expire date, we can't add QRadar Network Insights (QNI) Server to the deployment.
Diagnosing The Problem
A similar error was displayed during the QNI host adding and we need to check the 'qniconfiguser' user password property.
Aug 16 12:43:27 <IP address> [tomcat.tomcat] [configservices@127.0.0.1<configservices
@127.0.0.1><configservices@127.0.0.1> (8961) /console/restapi/api/config/deploy_action] com.q1labs.
configservices.deployment.DeploymentManager: [ERROR] [NOT:0000003000][x.x.x.x- -] [-/- -]
Error performing deployment
Aug 16 12:43:27<IP address> [tomcat.tomcat] [configservices@127.0.0.1<configservices
@127.0.0.1><configservices@127.0.0.1> (8961)
/console/restapi/api/config/deploy_action] com.q1labs.configservices.common.
ConfigServicesException: Error retrieving QNI host information.
Resolving The Problem
To check the 'qniconfiguser' user password property
- Run the command on QNI server to see whether the date is mentioned in the Password expires field.
chage -l qniconfiguser - If you see a similar output to the example, then the Password expires field has to updated to 'never'.
Last password change : May 04, 2022 Password expires : <date> Password inactive : never Account expires : never - Set Password expires to never expire by using the command.
chage -M -1 qniconfiguser
Results
You can now add the QNI host to deployment.
Document Location
Worldwide
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Document Information
Modified date:
14 February 2023
UID
ibm16856675