Troubleshooting
Problem
"IBM Planning Analytics Spreadsheet Services" service (PASS, TM1 Web) is crashing.
Each crash generates a core*.dmp file and a javacore*.txt file in the \tm1web\bin64 directory.
In the javacore file or in the console.log file (\ibm\cognos\tm1web\wlp\usr\servers\tm1web\logs), the following exception appears:
java.lang.OutOfMemoryError: java heap size
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCTEW","label":"IBM Planning Analytics Local"},"ARM Category":[{"code":"a8m3p000000PC7jAAG","label":"Planning Analytics-\u003EWeb PASS Contributor Application-\u003EPerformance Memory"}],"ARM Case Number":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions"},{"Product":{"code":"SSKVSF","label":"Planning Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
ibm16856169