MustGather: Collection Services Collector Trace Instructions

1. On the operating system command line, type the following:
ENDPFRCOL FRCCOLEND(*YES)

Press the Enter key.

2. Rename the trace file if it exists: QUSRSYS/QPFRCOLTRC. This will clean up any previously collected trace data
and reduce the size of the new trace sent in. Let the service rep know whether the trace file already exists.
RNMOBJ OBJ(QUSRSYS/QPFRCOLTRC) OBJTYPE(*FILE) NEWOBJ(QPFRCOLTRX)

Press the Enter key.

3. Turn the trace on by issuing the following command:
CALL QSYS/QYPSCONFIG PARM('QYPS_TRACE' '1')

Press the Enter key.

4. Restart the collector job, QYPSPFRCOL. This will generate a new member in the file QPFRCOLTRC in QUSRSYS. The
trace can be allowed to run indefinitely until the problem occurs.
STRPFRCOL CYCCOL(*YES)

Press the Enter key.
 

1. On the operating system command line, type the following:
CALL QSYS/QYPSCONFIG PARM('QYPS_TRACE' '-1')

Press the Enter key.

2. End and restart the collector job, QYPSPFRCOL.
ENDPFRCOL FRCCOLEND(*YES)

Press the Enter key.
STRPFRCOL CYCCOL(*YES)

Press the Enter key.

3. Save the file QPFRCOLTRC in QUSRSYS to a save file. The save file should be small enough to send back in an e-mail.
CRTLIB LIB(TSXXXXXXX)
where XXXXXXX = Case number.

Press the Enter key.
CRTSAVF FILE(TSXXXXXXX/TSXXXXXXX)

Press the Enter key.
SAVOBJ OBJ(QPFRCOLTRC) LIB(QUSRSYS) DEV(*SAVF)SAVF(TSXXXXXXX/TSXXXXXXX) TGTRLS(*CURRENT) DTACPR(*YES)

Press the Enter key.

4. Also, send the QYPSPFRCOL job log that was running during the trace and the corresponding CRTPFRDTA job log.

Step 3:  Instructions for Sending Data to IBM i Support
http://www-01.ibm.com/support/docview.wss?uid=nas8N1019224

The preferred data upload method is QMGTOOLS: FTP Data to IBM
http://www-01.ibm.com/support/docview.wss?uid=nas8N1010370

Step 4: Send in a system snapshot by using QMGTOOLS
http://www-01.ibm.com/support/docview.wss?uid=nas8N1010353