Troubleshooting
Problem
A connection was not established and an error, "No connection adapters were found," was seen in the logs, when the Fortigate function is configured without the use of a protocol.
Symptom
The Fortigate functions would not work.
The following error was printed to the logs.
2023-01-05 15:09:10,795 INFO [decorators] [fortigate_get_addresses] StatusMessage: Starting App Function: 'fortigate_get_addresses'
2023-01-05 15:09:10,796 DEBUG [requests_common] timeout: 30
2023-01-05 15:09:10,796 DEBUG [requests_common] url: <IP ADDRESS>:8443/api/v2/cmdb/firewall/address
2023-01-05 15:09:10,796 DEBUG [requests_common] method: get
2023-01-05 15:09:10,797 ERROR [requests_common] No connection adapters were found for '<IP ADDRESS>:8443/api/v2/cmdb/firewall/address'
Cause
The client did not set the protocol, in this case HTTPS:// in the fortigate_address value in the app.config.
Environment
The same error could be returned by other Python based functions.
Resolving The Problem
The client amended fortigate_address value in the app.config adding the firewall's IP address with HTTPS://.
Seek clarification with the remote system's administrators as to what protocol needs to be.
Document Location
Worldwide
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Document Information
Modified date:
09 January 2023
UID
ibm16853615