IBM Support

Preparing customer firewalls and proxies for the upcoming infrastructure changes – Call Home, Electronic Fix Distribution

Notification


Risk classification

HIPER (High Impact and/or Pervasive)

Risk categories

Function Loss

Subcategories for Informational notifications

Download SW & Drivers

Affected Domain

Call Home and Electronic Fix Distribution

Abstract

Public Internet IP addresses are changing for the IBM servers that support Call Home and electronic download of fixes for customer systems' software, hardware, and operating system. This change pertains to all operating systems and applications connecting to IBM for electronic Call Home and fix download.
 
Customer action might be required to ensure uninterrupted Call Home and fix delivery services.

Description

New network connections between your machine and IBM servers are required to keep your ability to perform Call Home and download fixes. If you have a firewall in your network, you might need to make changes to allow the new connections.
** February 1, 2024 update **

This is a clarification of the announcement made on October 5, 2023. The changes previously mentioned have not been modified, however, specific change times and other details have been included in this update.

Date first published

18 January 2023

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Document Information

Modified date:
01 February 2024

UID

ibm16853429