Troubleshooting
Problem
FP28 has been re-published on the 11 Jan 2023 to include a fix for APAR IJ44645: FP28 FAILS ON SYSTEM WITH LDAP AUTHENTICATION.
Previous downloads of FP28 (from before 11 Jan 2023) should be discarded.
However, if previous downloads of FP28 were installed on non-LDAP authenticated systems, then there is no action take. The original FP28 only caused an issue on LDAP authenticated systems.
Symptom
The following WARNING message is seen at the start of the upgrade process: IMPACTIN0279W Cannot ping the LDAP server at host:port. Make sure the LDAP server is running before proceeding with the upgrade. The upgrade process may fail when Impact server(s) cannot authinticate with the LDAP server.
The warning message "IMPACTIN0279W Cannot ping the LDAP server at", does not prevent the upgrade from taking place.
After upgrading to FP28, the impact backend server will start, but doesn't function. The impactserver.log file says it cannot connect to nameserver.
Document Location
Worldwide
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Document Information
Modified date:
09 May 2025
UID
ibm16852605