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DCC job failed with errors CRRRS6254E and CRJAZ2343E in IBM Rational DOORS Next Generation after upgrade to v7

Troubleshooting


Problem

IBM Rational DOORS Next Generation Data Collection Component (DCC) job failed with errors CRRRS6254E and CRJAZ2343E after upgrade to v7.

Symptom

Error in dcc_etl.log:
[dcc_etl_RRC_ODS_RRCResourceGroup0_fetcher_0] ERROR dcc_etl_RRC_ODS_RRCResourceGroup0
                   - An exception occurred when connecting to the server: 
com.ibm.rational.datacollection.etl.authentication.OAuthETLHttpClient$3: <html><head><title>Error 400: Bad Request</title></head>
<body><h1>Error 400: Bad Request</h1><p>CRRRS6527E  Errors detected. 
No results available. Please check the rmPublish.log.<hr><i>Requirements Management/7.0.2 SR1</i></p></body></html>
Error in rmPublish.log:
[TID: 5CEFD5EC][rm_user][   Default Executor-thread-551] ERROR ibm.rdm.fronting.server.rrs.publish.PublishService - 
com.ibm.rdm.fronting.server.exception.ForbiddenException: 
Propagated exception; original message [ForbiddenException: CRRRS6254E  An error response was received from the Jazz Team Server. Status=400.  
Message: CRJAZ2343E The &quot;RM Application-Internal&quot; license is incompatible with the &quot;139ffdfd-22fd-48db-8e85-8648d48cdc93&quot; application that is requesting to check out the license. 
The license compatibility is &quot;
ConfigurationAndChangeManagement-6.0
QualityManager-6.0
RequirementsManagement-6.0
DesignManagement-6.0
ConfigurationAndChangeManagement-5.0
QualityManager-5.0
RequirementsManagement-5.0
DesignManagement-5.0
&quot;. The application compatibility is &quot;RequirementsManagement-7.0&quot;. 
Current user: https://<server>:<port>/jts/users/rm_user. 
Operation: com.ibm.rrs.saveComment.<hr><i>Requirements Management/7.0.2 SR1</i>]

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSUVLZ","label":"IBM Engineering Requirements Management DOORS Next"},"ARM Category":[{"code":"a8m50000000CivgAAC","label":"DOORS Next-\u003EReporting-\u003EDCC *File under JRS*"}],"ARM Case Number":"TS011708634","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.0.1;7.0.2"},{"Product":{"code":"SSPRJQ","label":"IBM Engineering Lifecycle Management Base"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSF34G","label":"IBM Engineering Lifecycle Management Suite"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSUVV6","label":"IBM Engineering Test Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSUC3U","label":"IBM Engineering Workflow Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
31 January 2023

UID

ibm16852551

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