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Configuration task "Configure Case Management Object Stores" hangs due to transaction timeouts in Filenet Content Manager

Troubleshooting


Problem

Case configuration tool fails to install Add-ons in the Content Engine and tool console renders the following:

Finished running Configure the Case Management Object Stores

An error occurred while running Configure the Case Management Object Stores

The task failed because of the following error: The case management add-ons cannot be installed in Content Engine. The installation of the AddOn 21.0.3 Case Management Target Object Store Extensions into the object store TOS failed. The installation report follows: <ImportErrors><ClassDefinitions><ReplicableClassDefinition><Id>fac305a7-5264-41cd-b3cf-14383172ec1d</Id><Name>Stage</Name><ExceptionMessage>The database access failed with the following error:
ErrorCode 0, Message 'addSync: caught Exception' ObjectStore: "TOS", SQL: "SELECT 1 FROM DB2ADMIN.ColumnDefinition WHERE (parent_id = ? AND prop_id = ?) FETCH FIRST 1 ROW ONLY OPTIMIZE FOR 1 ROW"</ExceptionMessage><ExceptionCode>DB_ERROR</ExceptionCode><HRESULT>0x800710d9</HRESULT></ReplicableClassDefinition></ClassDefinitions></ImportErrors>
 

Symptom

Configuration task hangs and reports database error 0x800710d9

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS8JB4","label":"IBM Business Automation Workflow"},"ARM Category":[{"code":"a8m0z000000cwMpAAI","label":"Case Management-\u003ECase Install\/Upgrade\/Setup-\u003ECase Configuration Tool"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]

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Document Information

Modified date:
30 December 2022

UID

ibm16852165

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