Troubleshooting
Problem
Upgrading to QRadar 7.4.3 FP4 interim fix 02 might produce error "custom property with ID DEFAULTCUSTOMEVENT9 doesn't exist, but it is referenced in a currently active search".
Symptom
An error message similar to the following occurs every hour in
/var/log/qradar.error after upgrade to 7.4.3 FP4 interim fix 02:
grep -i "ariel_proxy_server" /var/log/qradar.error | grep -e 'exist but it is referenced' -e 'cannot be created'
[ariel_proxy.ariel_proxy_server] [q1labs_worker_1] com.q1labs.core.shared.ariel.CustomProperty: [ERROR] [NOT:0000003000][x.x.x.x/- -] [-/- -]Custom property with ID DEFAULTCUSTOMEVENT9 doesn't exist but it is referenced in a currently active search.
[ariel_proxy.ariel_proxy_server] [q1labs_worker_1] com.q1labs.ariel.config.IndexConfig: [ERROR] [NOT:0000003000][x.x.x.x/- -] [-/- -]The indexer com.q1labs.core.shared.ariel.CustomKeyCreator cannot be created. It will not be used
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwt8AAA","label":"Ariel"}],"ARM Case Number":"TS008511029","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.4.3"}]
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Document Information
Modified date:
29 December 2022
UID
ibm16851369