Troubleshooting
Problem
This document includes steps for clients to open a new service request (PMR) and use Live Chat to work further on the problem/issue which they are reporting to IBM.
Resolving The Problem
This document includes steps for clients to open a new service request (PMR) and use Live Chat to work further on the problem/issue which they are reporting to IBM. Clients will see the option to chat if the product/component selected has a technical support team configured and ready to receive client chats and it is within supported hours.
You should follow the steps below to guide you through electronically creating a new PMR or accessing an existing PMR and to begin working with an IBM i Global Support Center professional utilizing Live Chat.
| Step 1: | Go to the following URL: https://www-946.ibm.com/support/servicerequest |
| Step 2: | Sign in using your registered IBM ID: |
| Step 3: | Click on  |
| Step 4: | Type a keyword: After the keyword is entered, a list of supported products will populate. Select the applicable product and component. Click  |
| Step 5: | Complete contact information on the Open a new service request page. Click  |
| Step 6: | Complete problem description on the Open a new service request page. Provide a complete and detailed description of the problem or issue you are reporting to IBM. Note: You should assign an appropriate Severity level based on the business impact. See  for assistance in assigning a severity.Attach any helpful documentation that you feel may be helpful to describe or diagnose the problem or issue; in other words, joblog, dumps, screenshots. Click  |
| Step 7: | Your service request number will be provided on the next page: Click on  located on the right side of the page to begin the Technical Support Chat. |
clicking on the orange chat icon.
Historical Number
609206317
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Document Information
Modified date:
18 December 2019
UID
nas8N1011377