Troubleshooting
Problem
This document provides a description of IBM Electronic Service Agent jobs.
Resolving The Problem
This document provides a description of IBM Electronic Service Agent jobs.
NOTE:
Some customers prefer to create job scheduler entries by themselves for use with any job scheduler application. Additional information about this could be found in Manually creating ESA job schedulers document.
The following table includes descriptions of IBM Electronic Service Agent jobs.
GO SERVICE option 10 Entries:
| QS9PALMON | This job periodically monitors the product activity log for errors. The start hour and analysis interval are set in GO SERVICE Option 1. PAL analysis will run 10 minutes after the hour. For example, 00 means the start hour is at midnight, and the PAL analysis interval is 4, so it will run at 00:10, 4:10, 8:10, 12:10, and 16:10 daily. |
| QS9PRBMON | This job monitors problem log entries and routes them to the appropriate data queue (data queue QS9HDW for hardware problems). |
| QS9HDWMON | This job analyzes hardware problems sent from QS9PRBMON and determines if they should be reported to the service provider. If they should be reported, it sends them to data queue QS9SND. |
| QS9PRBSND | This job monitors data queue QS9SND for problems that must be sent to the service provider. |
Job Scheduler Entries:
| QS9SACOL | This is a service information collection and transmission job. It runs daily to collect and send the service information to IBM. If the settings in GO SERVICE Option 1 for the Send time element of the Service information parameter is set to *COLLECT, then QS9SACOL will collect and send the service information. If the send time is not *COLLECT, then QS9SACOL will only collect the service information and not send it. |
| QS9SASND | This is a service information transmission job. It runs daily to send the service information to IBM only if the send time is different than *COLLECT, which is immediately after the collection time based on the settings in GO SERVICE Option 1. If the settings in GO SERVICE Option 1 for the Send time element of the Service information parameter is set to *COLLECT, then this job is not needed, and it will not exist. If the send time is not *COLLECT, then QS9SASND will be scheduled and only send the service information. |
| QSJHEARTBT | This job does a verification transaction to IBM to test the service information connection configuration. The default is 7 days; however, it can be changed in GO SERVICE Option 1, Connection Verification Timer. It can be changed from 1 through 21 days. |
| QSJERRRPT | This job scheduler entry is run once whenever the CHGSRVAGTA command enables ESA. This entry collects inventory for immediate problem reporting. This consists of sending a hardware and software inventory as well as processing any ESA reported problems. This job is no longer used for software problem reporting as software problem reporting has been disabled. |
| QS9UAK | This job manages the refreshment of the Update Access Key (UAK) for IBM i stand-alone partitions. Is listed if 'Refresh UAK' option in CHGSRVAGTA is enable. This feature i available on 7.2 and higher Stand-alone partition running on IBM POWER8® or higher. It could be disabled if requirement is not reached (i.e. not stand-alone, HMC managed or POWER7®) |
| QS9AUTOPTF | This job scheduler entry causes the auto PTF task to be run. The entry is created when ESA is enabled (using the CHGSRVAGTA command) and Auto PTF is enabled (using the AUTOPTF parameter of the CHGSRVAGTA command). This job completes a transaction to the SDR (data receiver), which contains a list of PTFs deemed critical by IBM Service. Starting 7.5, this feature was removed. CHGSRVAGTA options not listed, and job not scheduled anymore. |
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Document Information
Modified date:
03 December 2024
UID
nas8N1011317