Direct links to fixes
APAR status
Closed as program error.
Error description
On a new Rational Synergy 7.2.2 main server installation on Windows, the Synergy server process can fail to start sessions for its session pool if the file SYNG_INTERNAL_TMP.txt does not get created automatically in the %CCM_HOME%\log folder. This results in the installation being unusable. The CCM_HOME\log\synergy_hostname_8400.log file will have messages similar to: ---------------------------------------------------------------- --------------- WARNING: Unable to start session: Warning: License manager response timed out. Warning: Lost connection to engine, exiting Warning: IBM Rational Synergy startup failed. (VThread=100004) {sessionmgr.BackendSession} 2022-11-30T14:41:24.961-0500 SEVERE : Error calling ACcent layer (VThread=100004) {internal.objectapi.util.SynergyUserManager} com.telelogic.cm.sessionmgr.CcmSessionStartException at com.telelogic.cm.sessionmgr.BackendSession.checkError(BackendSes sion.java:959) at com.telelogic.cm.sessionmgr.BackendSession.startUp(BackendSessio n.java:594) at com.telelogic.cm.sessionmgr.BackendSession.<init>(BackendSession .java:153) at com.telelogic.cm.sessionmgr.LocalSessionManager$LocalSessionStar ter.startSession(LocalSessionManager.java:74) at com.telelogic.cm.sessionmgr.AbstractSessionManager$4.run(Abstrac tSessionManager.java:545) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExec utor.java:1160) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExe cutor.java:635) at java.lang.Thread.run(Thread.java:812) Session unable to start. Unable to start the session. Warning: License manager response timed out. Warning: Lost connection to engine, exiting Warning: IBM Rational Synergy startup failed. Check that your database path is correct. ---------------------------------------------------------------- --------------- The %CCM_HOME%\log\ccm_eng.log file will report: ACcent execution failed ACcent execution aborted in module engine_startup, file src/eis/eng_startup.ac, line 434 ACcent execution aborted in module engine_startup, file src/eis/eng_startup.ac, line 366 ACcent execution aborted in module engine_startup, file src/eis/eng_startup.ac, line 98 ACcent execution aborted in module cmlscl, file src/util/cmlscl.ac, line 518 ACcent execution aborted in module cmlscl, file src/util/cmlscl.ac, line 482 ACcent execution aborted in module cmlscl, file src/util/cmlscl.ac, line 318 ACcent execution aborted in module cmlscl, file src/util/cmlscl.ac, line 279 ACcent execution aborted in module cmlscl, file src/util/cmlscl.ac, line 267 attempt to access uninitialized array element Closing fd 0 to ensure successful error reporting. Closing fd 0 to ensure successful error reporting. Closing fd 0 to ensure successful error reporting. Closing fd 0 to ensure successful error reporting. Closing fd 0 to ensure successful error reporting. Closing fd 0 to ensure successful error reporting. Closing fd 0 to ensure successful error reporting. Closing fd 0 to ensure successful error reporting.
Local fix
Manually create text file %CCM_HOME%\log\SYNG_INTERNAL_TMP.txt and add the string 'SYNG_INTERNAL_1' without quotes or a newline. The file should be 15 bytes in size.
Problem summary
**************************************************************** * USERS AFFECTED: * * All synergy users * **************************************************************** * PROBLEM DESCRIPTION: * * RATIONAL SYNERGY 7.2.2 SERVER ON WINDOWS FAILS TO START * * SESSION, * * REPORTS FALSE "LICENSE MANAGER TIMEOUT" MESSAGE * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
Fixed in Synergy 7.2.2.6 Fix pack
Temporary fix
Comments
APAR Information
APAR number
PH51540
Reported component name
TLOGIC SYNERGY
Reported component ID
5724V66SN
Reported release
722
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2022-12-16
Closed date
2023-07-28
Last modified date
2023-07-28
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TLOGIC SYNERGY
Fixed component ID
5724V66SN
Applicable component levels
[{"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSRNYG","label":"Rational Synergy"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"722"}]
Document Information
Modified date:
28 July 2023