Troubleshooting
Problem
After approximately one hour, the impact pods cannot communicate with LDAP
Symptom
The login to the Impact UI fails. Restarting the impactgui pod will fix this issue but after logging in the connection to the backend impact pod cannot be made, so no policies/services etc. can be seen in the Impact UI.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTPTP","label":"Netcool Operations Insight"},"ARM Category":[{"code":"a8m500000008ZtnAAE","label":"Impact-\u003EImpact Server"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"1.6.6"}]
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Document Information
Modified date:
08 May 2025
UID
ibm16848865