Troubleshooting
Problem
The procedure of adding a managed host in QRadar® has a timeout threshold. When a managed host addition process takes longer than this threshold, the process is interrupt, and the managed host is not added to the deployment. One of the most common reasons for the addition process to take longer is low bandwidth between the console and the managed host.
Symptom
When adding a managed host, the user-interface never passes the step 10 of the addition process.
In /var/log/qradar.log, the following error is shown:
[tomcat.tomcat] [Thread-303] com.ibm.si.configservices.api.v3_0.deployment.DeploymentAPI:[ERROR]
unable to add managed host: Failed to add host. Add host timed out.
[tomcat.tomcat] [Thread-303] com.q1labs.restapi_annotations.content.exceptions.endpointExceptions.ServerProcessingException:
Failed to add host. Add host timed out.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwtNAAQ","label":"Deployment"}],"ARM Case Number":"","Platform":[{"code":"PF016","label":"Linux"}],"Version":"All Versions"}]
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Document Information
Modified date:
15 December 2022
UID
ibm16847647