Troubleshooting
Problem
Portal CLI tasks can get stuck in "Warning" and never complete. Affected are users running API Connect releases before and including 10.0.1.9 and 10.0.5.2.
Symptom
For example, you might start a portal restore by using the CLI and observe a warning in the status of the task by using kubectl get portalrestores:
NAME TYPE TASK ID STATUS MESSAGE CLUSTER AGE
ptl-restore-mkllk all Warning Please describe the CR to see the full message. my-portal 55m
Executing kubectl describe portalrestore ptl-restore-mkllk then shows:
Status:
Backup Id:
Comment Left:
Conditions:
Last Transition Time: 2022-12-01T11:10:44Z
Message: unable to call restore all endpoint: invalid Status Code 429: {"status":429,"message":{"stdout":"","stderr":"This task (restore:all) already exists under the task id: g7q60o746dhu9i7y. Please wait for it to finish before trying again."},"errors":[]}
Reason: BadRequest
Status: True
Type: Warning
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSMNED","label":"IBM API Connect"},"ARM Category":[{"code":"a8m3p0000008uLmAAI","label":"API Connect-\u003EDeveloper Portal (MM)-\u003EBackup\/Restore"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"10.0.1;10.0.5"}]
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Document Information
Modified date:
15 December 2022
UID
ibm16846207