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FAQs & Known Issues: IBM Personal Communications v15 Refresh Pack Update Installer

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This is a living document for PCOMM v15 Refresh Pack Update Installer, and details the common FAQs and known issues that exist & the ones that are addressed in the upcoming Refresh Pack Update Installer releases.
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Introduction

Starting with IBM Personal Communications (PCOMM) v15.0.1.0, PCOMM is shipped in two types of delivery vehicles –

      1. Refresh Pack (Full Installer)

This is a complete installer image of the PCOMM product, which does not require any previous product version and can be installed independently.

2. Refresh Pack Update Installer

This delivery vehicle contains only the fixes developed after the release of the PCOMM v15.0 base version. Each update installer is cumulative in nature; in other words, a new update installer will also contain fixes from the previous update installers. This requires a PCOMM v15 base version or a Refresh Pack installed.

This document answers some of the FAQs and lists some of the known issues in the Refresh Pack Update Installer. 

Frequently Asked Questions (FAQs)

1. Question

After installing PCOMM v15.0.0.0, upgraded to PCOMM Refresh Pack Update Installer like v15.0.1.0 or v15.0.2.0. Can I directly uninstall the base version?

Answer

No, the base version should not be uninstalled without uninstalling the Refresh Pack Update Installer.

2. Question

Can I install PCOMM Refresh Pack Update Installer over previous PCOMM versions, viz. v12.x, v13.x, v14.x?

Answer

No, PCOMM Refresh Pack Update Installers must be installed only on PCOMM v15.x installations.

3. Question

What happens when I install a newer PCOMM Refresh Pack Update Installer over a previous PCOMM Refresh Pack Update Installer?

Answer

The PCOMM Refresh Pack Update Installer will be upgraded to the newer version. Since the Refresh Pack Update installer is cumulative, the Control Panel, Add/Remove Programs shows the PCOMM base version and the latest Refresh Pack Update Installer version.

Note: In case of installing a newer PCOMM Refresh Pack Update Installer over PCOMM v15.0.0.0 Refresh Pack Update Installer (any lower version), we advise not to roll back to the base version.

4. Question

Can a standard user perform the Auto-update? 

Answer

Yes, a standard user can upgrade to the latest version only with a base version of 15.0.0.0 or higher.

Known Issues

   1. Issue 

When a refresh pack update installer of version 15.0.1.0 is installed for PCOMM x32-bit, the “Session Manager -Online” (Managed PCOMM) application doesn’t startup.

Cause 

When a refresh pack update installer of version 15.0.1.0 is installed for PCOMM x32-bit, the “Session Manager -Online” (Managed PCOMM) application doesn’t startup.

Resolving the Problem 

There is no resolution available. Because of this issue, v15.0.1.0 Refresh Pack Update Installer cannot be rolled back to the base version. 

                        Install the x32-bit VC++ 2010 redistributable package that consists of the necessary runtime libraries and start           
                        the “Session Manager – Online” application.

                        Refer to the Download Link for downloading VC++ 2010 redistributable package.

Workaround 

Not applicable.

2. Issue
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The Upgrade of the IBM Personal Communications Refresh Pack Update installer on top of base package v15.0.0.0 fails to install on Windows x86 bit operating systems using auto-update option.

Cause

The IBM Personal Communications Refresh Pack Update installer hangs on top of the base package.

Resolving the Problem

Not applicable.

 

Workaround

Install the IBM Personal Communications Refresh Pack Update installer on top of the (v 15.0.0.0) base package, manually executing the MSI file.

Fixed in Version

IBM Personal Communications v15.0.3.0

  3. Issue
​​​​​​

After Upgrade of the IBM Personal Communications Refresh Pack Update does not support Start or Configure Sessions -> Package -> Detect and Repair Menu option.

Cause

Start or Configure Sessions -> Package -> Detect and Repair does not support.

 

Resolving the Problem

Not applicable.

Workaround

Not applicable.   

4. Issue
​​​​​​

Post upgrade of IBM Personal Communications Refresh Pack Update installer (15.0.1.0) 32Bit on top of base package v15.0.0.0, the entry in ‘control panel\Programs and Features’ doesn’t show for Traditional Chinese Operating System.

Cause

The IBM Personal Communications Refresh Pack (15.0.1.0) installer could not create the entry in Control Panel\Programs and Features.

Resolving the Problem

Not Applicable.

Workaround

Uninstallation of RP15.0.1 can be done by using the Rollback option available under Package menu of ’Start or Configure Sessions’ and ‘Start or Configure Sessions – Online’ application.

Fixed in Version

From IBM Personal Communications v15.0.3.0 onwards

5. Issue
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When upgrading from v1501RPUI or v1502 RPUI to v1503 RPUI (32-bit application), uninstallation or rollback via Session Manager or Session Manager-Online does not work.

Cause

The PCOMMService is not restarted, leading to the error message:
"Failed to send or receive events using named pipes."

Resolving the Problem

Not Applicable.

Workaround

                         1. Reboot the system or restart the PCOMMService to resolve the issue.
                           
                            (or)
                         2. To rollback the v1503 RPUI package, uninstall the application using the Control Panel Application Wizard.



 

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Document Information

Modified date:
18 December 2024

UID

ibm16841771

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