Troubleshooting
Problem
The QRadar installation (/media/updates/installer) fails at the precheck stage with the "Patch pretest 'HA Mountpoint Check' failed" error.
Symptom
The following error is observed during the patch or upgrade process, or it can be found in the patches.log:
Patch pretest 'HA Mountpoint Check' failed. (checkMountPointForHa.sh)
'
Status Summary of Hosts
+-------------------------+-----------------+
|Hostname |Status |
|-------------------------+-----------------|
|test-hostname |Patch Test Failed|
+-------------------------+-----------------+
[DEBUG]Patch Report for XX.XX.XX.XX, appliance type: 3199
Patch pretest 'HA Mountpoint Check' failed. (checkMountPointForHa.sh)
test-hostname : patch test failed.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSV4BL","label":"IBM QRadar"},"ARM Category":[{"code":"a8m0z000000cwtdAAA","label":"Upgrade"}],"ARM Case Number":"TS011190872","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Product":{"code":"SSTZMA","label":"QRadar Appliance Hardware"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
21 November 2022
UID
ibm16840187