Troubleshooting
Problem
For new WebSphere log source that uses SFTP protocol, the Test in Log Source Management app passes all the checks, but it does not pull any events.
The log source is in Error state and fails to pull any events.
The following error can be seen in /var/log/qradar.log:
[ERROR] download failure for (E:/Qradar/server1/SystemOut.log), reason: Failed to retrieve file
Caused by: 4: The file could not be opened because it is locked by another process.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSV4BL","label":"IBM QRadar"},"ARM Category":[{"code":"a8m0z000000cwt0AAA","label":"Log Source"}],"ARM Case Number":"TS010997790","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Product":{"code":"SSTZMA","label":"QRadar Appliance Hardware"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
Modified date:
03 November 2023
UID
ibm16839679