Troubleshooting
Problem
After creating a new keystore file and changing the keystore file for IBM Engineering Requirements DOORS Web Access(DWA), accessing DWA results in "Unable to connect" error.
Symptom
Symptom #1: Accessing DWA (for example, https://localhost:8443/dwa) results in "Unable to connect" error
Symptom #2: Catalina log shows that the keystore file cannot be found
In catalina log under <DWA_Home>\server\logs directory
(for example, C:\IBM\DWA\server\logs\catalina.2022-10-12.log)
You can see the following
Caused by: java.io.FileNotFoundException: C:\IBM\DWA\server\MyDWAKey.keystore (The system cannot find the file specified.)
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"ARM Category":[{"code":"a8m50000000CiqdAAC","label":"DOORS-\u003EDOORS Web Access (DWA)"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
17 September 2024
UID
ibm16839399