Troubleshooting
Problem
Upon generating a new keystore file and updating the DOORS Web Access keystore, attempts to access DOORS Web Access lead to an "Unable to connect" error message.
Symptom
Symptom #1: Accessing DWA (for example, https://localhost:8443/dwa) results in "Unable to connect" error
Symptom #2: Catalina log shows that the keystore file cannot be found
In catalina log under <DWA_Home>\server\logs directory
(For example, C:\IBM\DWA\server\logs\catalina.2022-10-12.log)
You can see the following
Caused by: java.io.FileNotFoundException: C:\IBM\DWA\server\MyDWAKey.keystore (The system cannot find the file specified.)
12-Oct-2022 05:18:15.993 SEVERE [main] org.apache.catalina.util.LifecycleBase.handleSubClassException Failed to initialize component [Connector[HTTP/1.1-8443]]
org.apache.catalina.LifecycleException: Protocol handler initialization failed
at org.apache.catalina.connector.Connector.initInternal(Connector.java:979)
at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:136)
at org.apache.catalina.core.StandardService.initInternal(StandardService.java:535)
at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:136)
at org.apache.catalina.core.StandardServer.initInternal(StandardServer.java:1060)
at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:136)
at org.apache.catalina.startup.Catalina.load(Catalina.java:588)
at org.apache.catalina.startup.Catalina.load(Catalina.java:611)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:90)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55)
at java.lang.reflect.Method.invoke(Method.java:508)
at org.apache.catalina.startup.Bootstrap.load(Bootstrap.java:306)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:491)
Caused by: java.lang.IllegalArgumentException: C:\IBM\DWA\server\MyDWAKey.keystore (The system cannot find the file specified.)
at org.apache.tomcat.util.net.AbstractJsseEndpoint.createSSLContext(AbstractJsseEndpoint.java:114)
at org.apache.tomcat.util.net.AbstractJsseEndpoint.initialiseSsl(AbstractJsseEndpoint.java:85)
at org.apache.tomcat.util.net.NioEndpoint.bind(NioEndpoint.java:224)
at org.apache.tomcat.util.net.AbstractEndpoint.bindWithCleanup(AbstractEndpoint.java:1085)
at org.apache.tomcat.util.net.AbstractEndpoint.init(AbstractEndpoint.java:1098)
at org.apache.coyote.AbstractProtocol.init(AbstractProtocol.java:557)
at org.apache.coyote.http11.AbstractHttp11Protocol.init(AbstractHttp11Protocol.java:74)
at org.apache.catalina.connector.Connector.initInternal(Connector.java:976)
... 13 more
Caused by: java.io.FileNotFoundException: C:\IBM\DWA\server\MyDWAKey.keystore (The system cannot find the file specified.)
at java.io.FileInputStream.open(FileInputStream.java:212)
at java.io.FileInputStream.<init>(FileInputStream.java:152)
at java.io.FileInputStream.<init>(FileInputStream.java:104)
at sun.net.www.protocol.file.FileURLConnection.connect(FileURLConnection.java:103)
at sun.net.www.protocol.file.FileURLConnection.getInputStream(FileURLConnection.java:201)
at org.apache.catalina.startup.CatalinaBaseConfigurationSource.getResource(CatalinaBaseConfigurationSource.java:107)
at org.apache.tomcat.util.net.SSLUtilBase.getStore(SSLUtilBase.java:159)
at org.apache.tomcat.util.net.SSLHostConfigCertificate.getCertificateKeystore(SSLHostConfigCertificate.java:204)
at org.apache.tomcat.util.net.jsse.JSSEUtil.getKeyManagers(JSSEUtil.java:203)
at org.apache.tomcat.util.net.openssl.OpenSSLUtil.getKeyManagers(OpenSSLUtil.java:94)
at org.apache.tomcat.util.net.AbstractJsseEndpoint.createSSLContext(AbstractJsseEndpoint.java:112)
... 20 more
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSYQCV","label":"IBM Engineering Requirements Management DOORS Web Access"},"ARM Category":[{"code":"a8m50000000CiqdAAC","label":"DOORS-\u003EDOORS Web Access (DWA)"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
Modified date:
31 August 2023
UID
ibm16839317