Troubleshooting
Problem
On startup of a non-primary cluster member, artifacts are copied from the Primary server. One such artifact type is the in-memory state of Hibernated policies. If hibernated policies contained instantiated objects for non-serializable Java classes then Impact is unable to sync the data for these policies.
Symptom
The messages.log file has more detail on the error and will show a java.rmi.UnmarshalException error:
java.rmi.UnmarshalException: error unmarshalling return; nested exception is:
java.io.WriteAbortedException: writing aborted; java.io.NotSerializableException: name of Java class
java.io.WriteAbortedException: writing aborted; java.io.NotSerializableException: name of Java class
i.e.
java.rmi.UnmarshalException: error unmarshalling return; nested exception is:
java.io.WriteAbortedException: writing aborted; java.io.NotSerializableException: java.io.FileReader
java.io.WriteAbortedException: writing aborted; java.io.NotSerializableException: java.io.FileReader
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSB2GF","label":"Netcool\/Impact"},"ARM Category":[{"code":"a8m500000008ZugAAE","label":"Impact-\u003EImpact Server-\u003ECluster"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.1.0"}]
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Document Information
Modified date:
09 May 2025
UID
ibm16839129