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Message CPIEF3E - Service Agent has detected excessive reportable problems

Troubleshooting


Problem

This document explains that the Disable and Enable Service Agent will resolve the call home failures.

Resolving The Problem

This document explains how to resolve the call home failures.

Disabling Service Agent and re-enabling it under the Service menu resolved the call home failures, and a test problem transmitted successfully:

GO SERVICE 
Option 1. Change Service Agent attributes
Enable...    *NO

followed by

GO SERVICE
Option 1. Change Service Agent attributes
Enable...   *YES


Ensure the Service Agent jobs are all active:

1.

GO SERVICE, Option 10

There should be four QS9* named jobs active; these jobs must be active for automatic problem reporting to work.

QS9HDWMON
QS9PALMON
QS9PRBMON
QS9PRBSND
2. Send a new TEST problem

GO SERVICE Option 15 to send a test problem with defaults for error log identifier.
WRKPRB should show the test problem in PREPARED status. Use F5 refresh to see if it eventually goes to SENT status.

After the test problem is changed to a PREPARED status, it will be sent provided we have a working ECS/Service Configuration. The timeframe for this to occur can vary at this point, as it depends on how your system ECS/Service Agent is configured. It is recommended that you check it after 10 minutes or so. Having a direct connection configuration, could get to either a SENT or ANSWERED status within a of couple minutes.
3. The following steps will update Electronic Service Agent to ignore the previous excessive open problems in the log that no longer need to be analyzed, or the problems can be closed manually from the WRKPRB command menu Option 8, Option 20 to close the problem and not transmit:

Issue GO SERVICE
Select Option 8. End jobs
Select Option 70. Related Service Agent commands
Select Option 1. Change Service Agent
Type . . . . . . . . . . . . . . TYPE > *PRBLOG
Ignore . . . . . . . . . . . . . IGNPRB > *YES
Press Enter.

Issue GO SERVICE
Select Option 9. Start jobs
Select Option 10. Work with jobs
Verify the QS9* named Problem Reporting jobs are active
Select Option 15. Send test problem using default settings

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Document Information

Modified date:
15 April 2025

UID

nas8N1010621

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