Troubleshooting
Problem
When starting up Cognos, the startup time takes a long time (>30minutes) before the Dispatcher Services are available.
Symptom
In Cogaudit.log, you notice that all other services start successfully quickly. The only service that takes time to come up is the Dispatcher service. This is indicated by a discrepancy in timings between all other services, as indicated by StartService ServiceName, and the Dispatcher Service, as indicated by:
Audit.Other.dispatcher.DISP.com.cognos.pogo.logging.SystemEventLogger Start Dispatcher Success DPR-SYS-6000 The product is ready to use.
Additionally, if you have enabled a GLUG trace, the following error is shown:
com.cognos.pogo.monitoring.jmx.JMXDispatcherConnection [pool-37-thread-1] NA IOException connecting to service:jmx:hessian://Secondaryserver:9305/p2pd/hessian
java.net.ConnectException: Connection timed out: connect
Document Location
Worldwide
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Document Information
Modified date:
15 January 2026
UID
ibm16839083