Troubleshooting
Problem
When using the IBM Cognos Controller excel plug-in together with the Microsoft Azure Information Protection plug-in each time the user closes excel, excel crashes.
Symptom
Both plug-ins are turned on and when closing excel it crashes and reopens. Once reopened, you might find the controller link plug-in was disabled, and needs to be manually enabled once again.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"ARM Category":[{"code":"a8m0z000000bnDIAAY","label":"APAR Incident"},{"code":"a8m0z000000bpIoAAI","label":"Controller-\u003EBA - Cognos Controller-\u003EExcel"}],"ARM Case Number":"TS006660845","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.4.2"},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
ibm16838477