Troubleshooting
Problem
Case Init job fails to complete due to The requested item was not found
Non-repository object [connection point name] not found errorsSymptom
The Case Init job pod log has the following error:
Sep 14, 2022 7:16:25 PM com.ibm.ecm.icm.config.init.services.DefineTargetEnvironment defineTargetEnv
SEVERE: The requested item was not found. Non-repository object cpe_conn_tos not found.
java.lang.Exception: Defining Target Environment is Failed
at com.ibm.ecm.icm.config.init.ConfigureTargetEnvironment.configureTargetEnv(ConfigureTargetEnvironment.java:109)
at com.ibm.ecm.icm.config.init.InitCaseManager.main(InitCaseManager.java:30) ...The Content Platform Engine pod logs have this error:2022/09/14 19:16:22.416+0000 RPCHandler 61e42577 [Error] ; Exception: com.filenet.api.exception.EngineRuntimeException: FNRCE0040E: E_NOT_AUTHENTICATED: The user is not authenticated. Message was: CWWKS1100A: Authentication did not succeed for user ID p8admin_dev. An invalid user ID or password was specified.
at com.filenet.apiimpl.core.UserPasswordToken.getSubject(UserPasswordToken.java:131)
at com.filenet.apiimpl.core.UserPasswordToken.getSubject(UserPasswordToken.java:73)
at com.filenet.engine.context.CallState.getSubject(CallState.java:467)
at com.filenet.engine.context.CallState.getSystemSubject(CallState.java:437)
at com.filenet.engine.unified.UnifiedApiImpl.getPeServiceSubject(UnifiedApiImpl.java:132)
at com.filenet.engine.unified.UnifiedApiImpl.beginImp(UnifiedApiImpl.java:89)
at com.filenet.engine.util.EngineToApiInjecter.beginImp(EngineToApiInjecter.java:302)
at com.filenet.apiimpl.util.ApiToEngineBridge.beginImp(ApiToEngineBridge.java:367)
at com.filenet.apiimpl.util.UnifiedUtil.beginImp(UnifiedUtil.java:68)
at filenet.jpe.security.cemp.CEConnectUtil.pushSystemCEConForThreadWithPCH(CEConnectUtil.java:201)
at filenet.jpe.security.cemp.CEConnectUtil.pushSystemCEConForThread(CEConnectUtil.java:185)
at filenet.jpe.security.cemp.CPSiteInfo.init(CPSiteInfo.java:157)
at filenet.jpe.security.cemp.CPSiteInfo.getSiteInfoForCP(CPSiteInfo.java:96)
at filenet.jpe.rpc.appserver.PEEngineServlet.doPost(PEEngineServlet.java:617)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:706)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:791)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1258)
... Caused by: com.ibm.ws.security.authentication.AuthenticationException: CWWKS1100A: Authentication did not succeed for user ID p8admin_dev. An invalid user ID or password was specified.
at com.ibm.ws.security.authentication.jaas.modules.UsernameAndPasswordLoginModule.login(UsernameAndPasswordLoginModule.java:92)
at com.ibm.ws.kernel.boot.security.LoginModuleProxy.login(LoginModuleProxy.java:51) Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBYVB","label":"IBM Cloud Pak for Business Automation"},"ARM Category":[{"code":"a8m3p000000hAh9AAE","label":"Operate-\u003EBAW Install\\Upgrade\\Setup-\u003EBAW Case Manager"}],"ARM Case Number":"TS010494140","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"21.0.3"}]
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Document Information
Modified date:
08 November 2022
UID
ibm16837925