MustGather: VIOS Advisor

This document describes how to collect VIOS Advisor report.

VIOS Advisor polls and collects key performance metrics and provides a health check report. A report is generated that flags suggested changes to the environment or recommended areas to investigate further.

Step 1: The tool, along with installation and execution instructions, can be found at the following URL
https://www.ibm.com/developerworks/mydeveloperworks/wikis/home?lang=en#/wiki/Power%20Systems/page/VIOS%20Advisor

Step 2: Run the tool on your VIOS Partition for 5 to30 minutes, up to 24 hours maximum.
If a specific problem timeframe is known, the tool should be run long enough to span the problem timeframe.

Step 3: Review or send your IBM Support Representative the vios_advisor.xml file for recommendations.

Step 4: E-Mail or FTP the vios_advisor.xml file to your IBM Support Representative

If the data you will be submitting is less than 20 MBs and you would like to e-mail the data to IBM, you should use the following information. You may send e-mail to ibmi_support@ecurep.ibm.com using the instructions from the following URL: http://www-01.ibm.com/software/support/exchangeinfo.html#email

If you have an existing PMR

1. Sign on to the SR tool at the following URL:
http://www.ibm.com/support/entry/portal/open_service_request

2. On the Welcome page, enter the PMR number in the Enter a report number field and click Go.

3. Scroll down to the Attach Relevant File field.

4. Click Browse to locate the log or trace file that you want to submit to IBM Support.

5. Click Submit to transfer your file to IBM Technical Support through FTP (ECuRep) and associated with this PMR.

If you are opening a new PMR

1. Sign on to the SR tool at the following URL:
http://www.ibm.com/support/entry/portal/open_service_request

2. Select Open a new service request.

3. Follow the steps to create a Service Request until you have come to the final page prior to submitting your request.

4. Scroll down to the Attach additional files section.

5. Click Browse to start adding files to your PMR. Note that there is a 2GB limit per file.

6. Click Submit when you are done adding files and are ready to submit your PMR to IBM Service. If the data you will be submitting is less than 20 MBs and you would like to e-mail the data to IBM, use the following information. You can send an e-mail to ibmi_support@ecurep.ibm.com using the instructions from http://www-01.ibm.com/software/support/exchangeinfo.html#email.

You can refer to this link for full instructions: http://www-01.ibm.com/software/support/exchangeinfo.html#ecurep

Use the following for the performance data:

For North / South America locations, type and enter: ftp testcase.boulder.ibm.com

For all other locations, type and enter: ftp ftp.ecurep.ibm.com

1. Log in as anonymous. Enter your e-mail address as the password.

NOTE: At some point in time, IBM will remove anonymous login. Refer to this URL for information to obtain an IBM ID and password.

http://www-01.ibm.com/support/docview.wss?uid=nas8N1022576

2. Type and enter: cd /toibm/os400

3. Type and enter the following command to enable binary mode for the FTP session: bin

4. Enter your PMR record information and data identifier:
xxxxx.bbb.ccc.VIOS_Advisor.xml

Where:
  xxxxx is the PMR number
   bbb is the Branch
   ccc is the Country code
   VIOS_Advisor is the data identifier
.xml is the file extension

Example for a green screen FTP command line:
put c:\VIOS_Advisor.xml 12345.379.000.vios_Advisor.xml