Troubleshooting
Problem
Instructions for data collection when receiving errors using the Operational Assistant Cleanup application, also known as automatic or system cleanup.
Resolving The Problem
PTF listings:
DSPPTF OUTPUT(*PRINT)
WRKPTFGRP then press F6=Print
Firmware status:
DSPFMWSTS OUTPUT(*PRINT)
Messages from the history log regarding the cleanup process:
DSPLOG PERIOD((*AVAIL 'XX/XX/XX')) OUTPUT(*PRINT) MSGID(CPF1806 CPA1E01 CPC1E1D CPF1E23 CPI1E92 CPC1E1A)
**Where 'XX/XX/XX' is the Beginning Date. Specify this date as four or five days prior to the current date so several days are included in the output.
System values:
WRKSYSVAL SYSVAL(*ALL) OUTPUT(*PRINT)
WRKSYSVAL SYSVAL(*ALL) OUTPUT(*PRINT)
QSYSOPR messages:
DSPMSG MSGQ(QSYSOPR) OUTPUT(*PRINT)
DSPMSG MSGQ(QSYSOPR) OUTPUT(*PRINT)
QSYSSCD job log:
WRKJOB JOB(QSYSSCD) and note the Active Job Number
DSPJOBLOG JOB(NNNNNN/QPGMR/QSYSSCD) OUTPUT(*PRINT)
**Where NNNNNN is the active job number
DSPJOBLOG JOB(NNNNNN/QPGMR/QSYSSCD) OUTPUT(*PRINT)
**Where NNNNNN is the active job number
The QPGMR user profile;
DSPUSRPRF USRPRF(QPGMR) OUTPUT(*PRINT)
DSPUSRPRF USRPRF(QPGMR) OUTPUT(*PRINT)
The cleanup job logs:
Maximize the message logging level for the QPGMR job description in QGPL library:
CHGJOBD JOBD(QGPL/QPGMR) LOG(4 00 *SECLVL) LOGCLPGM(*YES)
Force the cleanup process to run to recreate the failure:
GO CLEANUP option 4. End cleanup, or issue the ENDCLNUP command
GO CLEANUP option 3. Start cleanup immediately, or issue the STRCLNUP OPTION(*IMMED) command
GO CLEANUP option 3. Start cleanup immediately, or issue the STRCLNUP OPTION(*IMMED) command
*NOTE: Be sure to restart cleanup at the scheduled time, which is the last step below
Locate the job logs:
WRKSPLF SELECT(QPGMR *ALL *ALL QCLN*)
The following job logs should be found:
Device or
File User Queue User Data
QPJOBLOG QPGMR QEZJOBLOG QCLNCRITMS
QPJOBLOG QPGMR QEZJOBLOG QCLNSYSMSG
QPJOBLOG QPGMR QEZJOBLOG QCLNUSRPGM
QPJOBLOG QPGMR QEZJOBLOG QCLNUSRMSG
QPJOBLOG QPGMR QEZJOBLOG QCLNSYSPRT
QPJOBLOG QPGMR QEZJOBLOG QCLNSYSLOG
File User Queue User Data
QPJOBLOG QPGMR QEZJOBLOG QCLNCRITMS
QPJOBLOG QPGMR QEZJOBLOG QCLNSYSMSG
QPJOBLOG QPGMR QEZJOBLOG QCLNUSRPGM
QPJOBLOG QPGMR QEZJOBLOG QCLNUSRMSG
QPJOBLOG QPGMR QEZJOBLOG QCLNSYSPRT
QPJOBLOG QPGMR QEZJOBLOG QCLNSYSLOG
Optionally, change the message logging level for the QPGMR job description in library QGPL:
CHGJOBD JOBD(QPGMR) LOG(4 00 *NOLIST) LOGCLPGM(*NO)
CHGJOBD JOBD(QPGMR) LOG(4 00 *NOLIST) LOGCLPGM(*NO)
Restart cleanup for the scheduled time:
GO CLEANUP and select option 2. Start cleanup at scheduled time, or issue the STRCLNUP command
Send the PTF listings, firmware status, history log messages, system values, QSYSOPR messages, QSYSSCD and cleanup job logs to the IBM i Global Support Center for review and further problem determination.
GO CLEANUP and select option 2. Start cleanup at scheduled time, or issue the STRCLNUP command
Send the PTF listings, firmware status, history log messages, system values, QSYSOPR messages, QSYSSCD and cleanup job logs to the IBM i Global Support Center for review and further problem determination.
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Historical Number
668290837
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Document Information
Modified date:
18 December 2019
UID
nas8N1010407