Troubleshooting
Problem
The accessmgr account is no longer able to log in to the Central Manager by using the Guardium GUI.
Performed the following steps did not resolve the issue:
1. Provided support the accessmgr passkey: support show passkey accessmgr
2. The password received from support still fails to log in
3. Tried running unlock accessmgr and reattempting the log in also failed.
4. Tried support reset-password accessmgr to generate a new accessmgr passkey and repeat steps #3 also fails.
This issue is being addressed in APAR - GA18185
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSMPHH","label":"IBM Security Guardium"},"ARM Category":[{"code":"a8m0z000000Gp0MAAS","label":"AUTHENTICATION"}],"ARM Case Number":"TS011046127","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
Modified date:
14 April 2023
UID
ibm16832952