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QRadar: patch fails with uncaught error running yum command

Troubleshooting


Problem

When your updating QRadar, receive command-line interface (CLI) uncaught error running yum command.

Symptom

During the patch test, the patch fails with the following error:
  
[INFO](-i-testmode) 164 packages to install
[ERROR](-i-testmode) ERROR: uncaught error running yum command for patch test, please report to QRadar support: Error: timeout
[INFO](-i-testmode) Checking Disk Space...
[INFO](-i-testmode) Disk space checks adequate
[ERROR](-i-testmode) sql pretest errored, halting.[6/9] Install & Upgrade Packages failed to complete successfully.
Errors: [6/9] Install & Upgrade Packages installing produced:
ERROR: uncaught error running yum command for patch test, please report to QRadar support: Error: timeout

Cause

The yum command is timing out while the update is trying to get information on installed packages.

Resolving The Problem

 The issue is a performance issue that is causing the yum command to timeout. There are some steps that can be taken to improve the response time of yum.
  1. Confirm no repositories are enabled: 
    yum repolist
    Note: no repositories are enabled in QRadar out of the box (OOTB).
  2. Move any repositories listed out to another location: 
    mv /etc/yum.repos.d/* /root
yum clean all
  3. Backup yum configuration: 
    cp /etc/yum.conf /root/yum.conf.backup
  4. Disable the plug-in feature in yum by running: 
    sed -i -e 's/plugins=1/plugins=0/' /etc/yum.conf
  5. Increase the yum timeout value: 
    grep -i timeout /etc/yum.conf
    Note: if no entry is present, insert one: 
    echo "timeout=120" >> /etc/yum.conf

Document Location

Worldwide

[{"Line of Business":{"code":"LOB24","label":"Security Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwszAAA","label":"Install"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)"}]

Document Information

Modified date:
11 November 2022

UID

ibm16832632

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