Troubleshooting
Problem
After you configure the connection between an IBM Disconnected Log Collector (DLC) and QRadar®, the DLC service might fail to start with a NullPointerException error.
Symptom
When this issue occurs, the following error message in the /var/log/dlc/dlc.log is seen:
[main] com.q1labs.frameworks.core.ThreadExceptionHandler: [ERROR] [NOT:0000003000]Exception was uncaught in thread: main java.lang.NullPointerException: null
at com.q1labs.frameworks.core.JMXHelper.<init>(JMXHelper.java:53) ~[q1labs_core_frameworks.jar:?]
at com.q1labs.frameworks.core.FrameworksContext.initServices(FrameworksContext.java:552) ~[q1labs_core_frameworks.jar:?]
at com.q1labs.frameworks.core.FrameworksContext.initFrameworks(FrameworksContext.java:247) ~[q1labs_core_frameworks.jar:?]
at com.eventgnosis.system.RuntimeController.main(RuntimeController.java:647) ~[q1labs_sem.jar:?]
at com.ibm.si.service.dlc.ServiceRunner.main(ServiceRunner.java:26) ~[q1labs_dlc-service.jar:?]
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwt9AAA","label":"DLC"}],"ARM Case Number":"TS010134796","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
31 October 2022
UID
ibm16832476