Troubleshooting
Problem
This problem happens with the 64-bit version of Planning Analytics for Excel.
There is an error when trying to connect with Edge WebView2 configured ("r74_EnableWebView2ForAuth" is set to "true" in tm1features.json):
COI-ERR-2025 IBM Planning Analytics for Excel was unable to find an installed Microsoft Edge WebView2 runtime. Please download and install the Microsoft Edge WebView2 runtime in accordance with your local IT policies.
Yet, Edge WebView2 version 64-bit appears to be installed:
-The Edge WebView2 installation folder does exist: C:\Program Files (x86)\Microsoft\EdgeWebView
-The msedgewebview2.exe file does exist in C:\Program Files (x86)\Microsoft\EdgeWebView\Application\106.0.1370.42\
Note: the reason why Edge WebView2 version 64-bit is installed in "C:\Program Files (x86)" is because Microsoft Edge 64-bit is still installed here for now. Microsoft will probably decide to install Edge 64-bit in "C:\Program Files" for a future version of Edge 64-bit: if you need more information on that matter, contact Microsoft Support.
Document Location
Worldwide
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Document Information
Modified date:
09 May 2025
UID
ibm16829699