Troubleshooting
Problem
During the upgrade of Manage, the APIKEY values in apikeytoken table can become corrupted, affecting the integration and User synchronization process between MAS and Manage.
Symptom
In the usersync pod log, an error can be seen:
- 2022-09-12 05:17:34,417 usersync-agent-manage INFO [nexertest maxadmin] Sync user response: r.status: 400, r.text: Error 400: BMXAA9549E - The API key token is invalid. Either the token may have expired or the token has been revoked by the administrator.
Using the OLSC/REST api with an apikey, an error is returned from the client request:
- Error: BMXAA1649E - A programming error resulted in a null pointer exception
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"ARM Category":[{"code":"a8m50000000CbFGAA0","label":"Integration"}],"ARM Case Number":"TS010887777","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.8.0"}]
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Document Information
Modified date:
17 October 2022
UID
ibm16829527