Troubleshooting
Problem
When a user attempts to install an application, a confirmation message is displayed to users that the application is not signed by IBM. All code released by IBM is expected to be code signed to verify that the extension was created and complied by IBM. This technical note describes the error and what to do when you see a code signing error for an IBM application.
Symptom
When you attempt to install an application, a confirm dialogue is displayed to confirm whether you want to install an unsigned application. For example,
If you are seeing this error, the extension you are installing does not meet IBM's enhanced requirements for application signing. New alerts are in place to ensure extensions are signed by the developer and by IBM in QRadar 7.5.0 Update Package 3 and later.
- All newly developed or updated apps complete installation checks to ensure that the app is signed by the original developer as well as the IBM App validation team.
- Installing an app without valid code signatures means the user cannot be certain that the developer is IBM or an IBM Business Partner.
- Apps that are signed by the developer and not by IBM indicates the app developer is an IBM partner, but IBM did not validate the application. Early access business partner applications or extensions distributed directly to users (outside of the IBM X-Force App Exchange) can generate this alert to administrators.
- Applications on the X-Force App Exchange are signed with both types of certificates, and show up as SIGNED, VERIFIED, and VALIDATED in the Content Management Tool (CMT).
Document Location
Worldwide
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Document Information
Modified date:
11 April 2023
UID
ibm16827007