Troubleshooting
Problem
A detached managed host is a QRadar appliance that believes it is still part of the deployment and looks for data from the Console. When an administrator attempts to upgrade a detached managed host to a new version of QRadar®, it can fail when the pre-test attempts to check for the Console version. The purpose of this article is to help the administrator troubleshoot the error preventing the detached managed host from being upgraded.
Symptom
The following is seen in the installation screen, preventing the software from passing the pre-test and being updated:
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwtdAAA","label":"Upgrade"}],"ARM Case Number":"TS008757236","Platform":[{"code":"PF016","label":"Linux"}],"Version":"All Versions"}]
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Document Information
Modified date:
31 October 2022
UID
ibm16826767