IBM Support

QRadar: Delete files or directories to gain space in /storetmp partition

Troubleshooting


Problem

When the /storetmp partition in QRadar does not have enough space, it can affect the regular functioning of QRadar® SIEM. The purpose of this article is to help the administrator with the removal of files and directories when the /storetmp partition has not enough available disk space.

Symptom

Lack of available space in the /storetmp partition can cause the following issues:
 
  • Alerts about "Process monitor application failed to start multiple times".
  • Searches reporting I/O errors.
  • Services not starting.
  • Configuration deployment changes due to critical disk space. 
    [tomcat.tomcat] /console/JSON-RPC/QRadar.scheduleDeployment QRadar.scheduleDeployment] com.q1labs.configservices.util.ConfigServicesUtil: 
[INFO] [-/--] Deployment is blocked due to critical disk space issue
  • Failed disk space checks when a software update runs. 
    =-= DiskSpace Report for Mountpoint '/storetmp' =-=
=-= Available: 996688 Kb,  Required: 1571635.2 KB =-=
=-= Directories over 1G on mountpoint /storetmp to a depth of 3: /storetmp =-=
Size (MB)               Directory
14339   /storetmp
14337   /storetmp/test
=-= Files on mountpoint /storetmp over 1G =-=
15G /storetmp/test/14GBfile
=-= Disk Space Report Complete for '/storetmp'
<Hostname> :  patch test failed.

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwsyAAA","label":"Admin Tasks"}],"ARM Case Number":"","Platform":[{"code":"PF016","label":"Linux"}],"Version":"All Versions"}]

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Document Information

Modified date:
30 September 2022

UID

ibm16825477

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