Troubleshooting
Problem
EGO services report security credential expiry errors when trying to logon to EGO after changing the Admin account password
Symptom
The service does not function correctly. The logs of EGO services report credential expiry errors. For example, PERF's egoservicesimetricsloader log will report the following:
- 2015-09-17 15:51:00.011 ERROR com.platform.perf.dataloader.ego.EGOServiceSIJNIHandle.getEGOServiceSIInfo(Native Method) [JNI] Fail in vemkd logon : Authentication failed, credential expired
[{"Product":{"code":"SSGSMK","label":"Platform Symphony"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.1.0;7.1.1","Edition":"Advanced;Standard","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSZUMP","label":"IBM Spectrum Symphony"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":null,"Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
17 June 2018
UID
isg3T1022810