Troubleshooting
Problem
In IBM Cloud Pak System 2.3.2.0 for Power, when you restart the IBM Cognos 11.0.x.x virtual system instance after you apply IBM Cognos Analytics 11.0.13.0 interim fix 1079 manually, the virtual system status and some middleware roles show up in ERROR state.
Symptom
As a symptom, in the IWDAgent\opt\IBM\maestro\agent\usr\servers\CMNodePrimary.xxxxxxx 0\logs\CMNodePrimary.xxxxxxx.Content_Manager_1-Part\trace.log file, the following entry is observed:
Analytics/common_util.py 1 pid=10748294 DEBUG Unable to locate a JRE. Please specify a valid JAVA_HOME environment variable.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSFQSV","label":"IBM Cloud Pak System Software"},"ARM Category":[{"code":"a8m0z000000cwnZAAQ","label":"Product Components-\u003EPatterns"},{"code":"a8m0z000000cwomAAA","label":"Product Components-\u003EPatterns-\u003EOther (Cognos, BPM\/BAW, IIB, etc)"}],"ARM Case Number":"","Platform":[{"code":"PF002","label":"AIX"}],"Version":"2.3.2"}]
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Document Information
Modified date:
23 September 2022
UID
ibm16813685