Troubleshooting
Problem
E23D040A and E2FF4500 Call Home SRCs are reported against either the IBM.ServiceRMd or the hdwr_svr daemon. SRC E2FF4600 and E2FF4601 can also call home periodically.
Symptom
SRC E23D040A is called home. The customer might not recognize a symptom. When this SRC occurs against either the IBM.ServiceRM or hdwr_svr process; the daemon restarts on its own.
Cause
An abnormal termination of a process on the HMC occurs and calls home SRC E23D040A. The process can vary.
Environment
Version 8 HMC code
Diagnosing The Problem
This tip only applies when the SRC is logged against the IBM.ServiceRM or hdwr_svr process on the HMC.
Verify the specific process is a match. The messages file on the HMC (/var/log/messages) will show the following recent entry:
Feb 8 20:05:46 HMC srcmstr: src_error=-9035, errno=0, module='srchevn.c'@line:'252', 0513-035 The IBM.ServiceRM Subsystem ended abnormally. SRC will try and restart it.
Jul 8 10:40:41 HMC srcmstr: src_error=-9035, errno=0, module='srchevn.c'@line:'252', 0513-035 The hdwr_svr Subsystem ended abnormally. SRC will try and restart it.
Resolving The Problem
Check for any disconnections to managed systems before the logging of the SRC E23D040A. If a connection was interrupted a timing issue may occur with either the hdwr_svr daemon or the IBM.ServiceRM daemon processing of events that could abnormally terminate the process. This is a rare instance and the daemons will recover automatically, no further action is required.
Fixes are available for the IBM.ServiceRM subsystem termination:
PTF MH01633 HMC V8 R8.5.0 Service Pack 1
Fixed a rare problem causing the IBM.ServiceRM subsystem to end abnormally and SRC E23D040A to be called home. When this problem occurs the IBM.ServiceRM subsystem restarts automatically and the HMC continues to operate normally.
HMC Version 8 Release 8.6.0 and higher includes the fix.
Fixed a rare problem causing the IBM.ServiceRM subsystem to end abnormally and SRC E23D040A to be called home. When this problem occurs the IBM.ServiceRM subsystem restarts automatically and the HMC continues to operate normally.
HMC Version 8 Release 8.6.0 and higher includes the fix.
The fix is available for the hdwr_svr subsystem termination:
PTF MH01690 HMC Version 8 Release 8.6.0 Service Pack 3 and higher:
Fixed a problem that caused the hdwr_svr process to core dump and SRC E23D040A to be called home when the HMC lost connection to a server immediately after the server finished an IPL. If this problem occurs the hdwr_svr process will restart automatically and the HMC will operate normally.
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Document Information
Modified date:
22 September 2021
UID
nas8N1021875