Troubleshooting
Problem
When the user tries to check the agent status, it shows as unreachable.
Symptom
- When the user tries to check the agent status, it shows as unreachable
- Port 9012 is open on the IBM TM1 Server (Where the Planning Analytics Administration agent is installed).
- Upon checking Planning Analytics Administration agent logs "messages.log" located in "tm1_64\paa_agent\wlp\usr\servers\kate-agent\logs", the following error message is repeated.
[
[03/08/22 12:48:29:608 BRT] 00000047 com.ibm.pa.kate.agent.scheduler.ScheduledTask E Deleting serverInfo file as python script did not create the file in Temp dir.
[03/08/22 12:48:34:999 BRT] 00000047 SystemErr R ERROR:status.py:Error getting the Server Services Details: Cannot run program "powershell.exe" (in directory "C:\Programfiles\IBM\cognos\tm1_64\paa_agent\wlp\usr\servers\kate-agent"): CreateProcess error=5, Access is denied
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSD29G","label":"IBM Planning Analytics"},"ARM Category":[{"code":"a8m50000000KzL5AAK","label":"Planning Analytics-\u003EPlanning Analytics Workspace-\u003EAdministration"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Product":{"code":"SSKVSF","label":"Planning Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSCTEW","label":"IBM Planning Analytics Local"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
20 September 2022
UID
ibm16620811