Troubleshooting
Problem
When you start Case configuration tool after you installed the latest interim fix, you see the 'Can't load log handler "java.util.logging.FileHandler"' error message in the console.
The Case configuration tool still runs and you are able to run the tasks, but the Case configuration logs are not updated with the latest information.
The error in the console looks like the following:
Can't load log handler "java.util.logging.FileHandler"
java.nio.file.NoSuchFileException: C:/Program Files/IBM/CaseManagement/logs/IBM_Case_Manager_5.3.3.0_CMCT0.log.lck
java.nio.file.NoSuchFileException: C:/Program Files/IBM/CaseManagement/logs/IBM_Case_Manager_5.3.3.0_CMCT0.log.lck
at sun.nio.fs.UnixException.translateToIOException(UnixException.java:98)
at sun.nio.fs.UnixException.rethrowAsIOException(UnixException.java:114)
at sun.nio.fs.UnixException.rethrowAsIOException(UnixException.java:119)
at sun.nio.fs.UnixFileSystemProvider.newFileChannel(UnixFileSystemProvider.java:189)
at java.nio.channels.FileChannel.open(FileChannel.java:298)
at java.nio.channels.FileChannel.open(FileChannel.java:346)
at java.util.logging.FileHandler.openFiles(FileHandler.java:490)
at java.util.logging.FileHandler.<init>(FileHandler.java:293)
at java.lang.J9VMInternals.newInstanceImpl(Native Method)
at java.lang.Class.newInstance(Class.java:2106)
at java.util.logging.LogManager$5.run(LogManager.java:977)
at java.security.AccessController.doPrivileged(AccessController.java:691)
at java.util.logging.LogManager.loadLoggerHandlers(LogManager.java:969)
at java.util.logging.LogManager.initializeGlobalHandlers(LogManager.java:1589)
at java.util.logging.LogManager.access$1500(LogManager.java:156)
at java.util.logging.LogManager$RootLogger.accessCheckedHandlers(LogManager.java:1678)
at java.util.logging.Logger.getHandlers(Logger.java:1788)
at com.ibm.ecm.configmgr.engine.util.CMLogger.doOneTimeSetup(CMLogger.java:222)
at com.ibm.ecm.configmgr.engine.util.CMLogger.report(CMLogger.java:144)
at com.ibm.ecm.configmgr.engine.util.CMLogger.info(CMLogger.java:67)
at com.ibm.ecm.configmgr.engine.util.ConfigMgrProperties.getConfigMgrProperty(ConfigMgrProperties.java:61)
at com.ibm.ecm.configmgr.engine.util.CMUtil.<clinit>(CMUtil.java:160)
at com.ibm.ecm.configmgr.engine.ConfigMgr.<init>(ConfigMgr.java:42)
at com.ibm.ecm.configmgr.app.acm.ACMConfigMgr.<init>(ACMConfigMgr.java:28)
at com.ibm.ecm.configmgr.app.acm.ACMConfigMgr.parseAndValidateArgumentsAndCreateInstance(ACMConfigMgr.java:33)
at com.ibm.ecm.configmgr.app.acm.ACMProductFactory.parseAndValidateArgumentsAndCreateConfigMgrInstance(ACMProductFactory.java:84)
at com.ibm.ecm.configmgr.app.acm.rcp.Application.start(Application.java:69)
at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:134)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:104)
java.nio.file.NoSuchFileException: C:/Program Files/IBM/CaseManagement/logs/IBM_Case_Manager_5.3.3.0_CMCT0.log.lck
java.nio.file.NoSuchFileException: C:/Program Files/IBM/CaseManagement/logs/IBM_Case_Manager_5.3.3.0_CMCT0.log.lck
at sun.nio.fs.UnixException.translateToIOException(UnixException.java:98)
at sun.nio.fs.UnixException.rethrowAsIOException(UnixException.java:114)
at sun.nio.fs.UnixException.rethrowAsIOException(UnixException.java:119)
at sun.nio.fs.UnixFileSystemProvider.newFileChannel(UnixFileSystemProvider.java:189)
at java.nio.channels.FileChannel.open(FileChannel.java:298)
at java.nio.channels.FileChannel.open(FileChannel.java:346)
at java.util.logging.FileHandler.openFiles(FileHandler.java:490)
at java.util.logging.FileHandler.<init>(FileHandler.java:293)
at java.lang.J9VMInternals.newInstanceImpl(Native Method)
at java.lang.Class.newInstance(Class.java:2106)
at java.util.logging.LogManager$5.run(LogManager.java:977)
at java.security.AccessController.doPrivileged(AccessController.java:691)
at java.util.logging.LogManager.loadLoggerHandlers(LogManager.java:969)
at java.util.logging.LogManager.initializeGlobalHandlers(LogManager.java:1589)
at java.util.logging.LogManager.access$1500(LogManager.java:156)
at java.util.logging.LogManager$RootLogger.accessCheckedHandlers(LogManager.java:1678)
at java.util.logging.Logger.getHandlers(Logger.java:1788)
at com.ibm.ecm.configmgr.engine.util.CMLogger.doOneTimeSetup(CMLogger.java:222)
at com.ibm.ecm.configmgr.engine.util.CMLogger.report(CMLogger.java:144)
at com.ibm.ecm.configmgr.engine.util.CMLogger.info(CMLogger.java:67)
at com.ibm.ecm.configmgr.engine.util.ConfigMgrProperties.getConfigMgrProperty(ConfigMgrProperties.java:61)
at com.ibm.ecm.configmgr.engine.util.CMUtil.<clinit>(CMUtil.java:160)
at com.ibm.ecm.configmgr.engine.ConfigMgr.<init>(ConfigMgr.java:42)
at com.ibm.ecm.configmgr.app.acm.ACMConfigMgr.<init>(ACMConfigMgr.java:28)
at com.ibm.ecm.configmgr.app.acm.ACMConfigMgr.parseAndValidateArgumentsAndCreateInstance(ACMConfigMgr.java:33)
at com.ibm.ecm.configmgr.app.acm.ACMProductFactory.parseAndValidateArgumentsAndCreateConfigMgrInstance(ACMProductFactory.java:84)
at com.ibm.ecm.configmgr.app.acm.rcp.Application.start(Application.java:69)
at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:134)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:104)
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCTJ4","label":"IBM Case Manager"},"ARM Category":[{"code":"a8m0z000000cwMpAAI","label":"Case Management-\u003ECase Install\/Upgrade\/Setup-\u003ECase Configuration Tool"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"5.3.3"}]
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Document Information
Modified date:
08 September 2022
UID
ibm16619197