Troubleshooting
Problem
When an LDAP user email is changed, the distinguished name (DN) must be changed on the SOAR server. When a user accepts the invitation email, an error occurs due to distinguished name change.
Symptom
When an administrator changes a user email address in Microsoft Windows Active Directory then performs the Invite User process in the SOAR server UI, the user receives an invitation email.
When the user clicks Accept, they receive an error message stating An error occurred.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSA230","label":"IBM Security QRadar SOAR"},"ARM Category":[{"code":"a8m0z0000001gqlAAA","label":"Authentication-\u003ELDAP"}],"ARM Case Number":"TS010457136","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSIP9Q","label":"IBM Security SOAR"},"ARM Category":[{"code":"a8m0z0000001gqlAAA","label":"Authentication-\u003ELDAP"},{"code":"a8m0z000000cvv5AAA","label":"Email"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTDPP","label":"IBM Cloud Pak for Security"},"ARM Category":[{"code":"a8m3p0000000rbnAAA","label":"Administration Task"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
Modified date:
13 September 2022
UID
ibm16618723