Troubleshooting
Problem
When configuring Framework Manager to point to a Cognos Analytics gateway that is protected by SiteMinder, generating the cryptographic information fails with the following error:
[ ERROR ] CAM-CRP-1193 An error occurred while attempting to contact
the active Content Manager to update the local CA information. Check
your configuration to ensure that the configured URIs are valid and
that there are services running at those locations. Reason: org.dom4j.
DocumentException: Error on line 1 of document : The reference to
entity "REALMOID" must end with the ';' delimiter. Nested exception:
The reference to entity "REALMOID" must end with the ';' delimiter.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"ARM Category":[{"code":"a8m50000000Cl4NAAS","label":"Modeling-\u003EFramework Manager"}],"ARM Case Number":"TS010472041","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions"},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
15 January 2026
UID
ibm16618393