Troubleshooting
Problem
A previously working TM1 Web environment is not working anymore: users are receiving "Authentication error -
Login failed" errors in Chrome (and Edge) when trying to connect to a TM1 Server by using Integrated Windows Authentication (SSO, Kerberos, SPNEGO).
Login failed" errors in Chrome (and Edge) when trying to connect to a TM1 Server by using Integrated Windows Authentication (SSO, Kerberos, SPNEGO).
Errors in tm1server.log:
TM1.Login Login attempt by client: ***
TM1.Login Login Error: SystemServerClientConnectFailed
Errors in tm1_messages.log on the TM1 Web side:
[5/9/22 9:43:48:361 CEST] 00000cfa SystemErr R com.ibm.security.krb5.KrbException, status code: 31
message: Integrity check on decrypted field failed
...
[5/9/22 9:43:48:361 CEST] 00000cfa SystemOut O Applix TM1->PerformSingleSignOn Exception org.ietf.jgss.GSSException, major code: 11, minor code: 0
major string: General failure, unspecified at GSSAPI level
minor string: Error: java.lang.Exception: Error: com.ibm.security.krb5.KrbException, status code: 31
message: Integrity check on decrypted field failed
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCTEW","label":"IBM Planning Analytics Local"},"ARM Category":[{"code":"a8m3p000000PC7XAAW","label":"Planning Analytics-\u003EWeb PASS Contributor Application"}],"ARM Case Number":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions"},{"Product":{"code":"SSKVSF","label":"Planning Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
Modified date:
09 May 2025
UID
ibm16614195