Troubleshooting
Problem
This example shows the error you might encounter, when importing a Case Manager solution snapshot into Workflow Center.
[7/5/22 10:01:10:286 IST] 000001a3 ImportHelperICWLLG0378I: Importing snapshot snapshot_name from process application processapp_name :FAILED
[7/5/22 10:01:10:434 IST] 000001a3 TWXImportExpo ICWLLG0162I: Import Failed
[7/5/22 10:01:10:435 IST] 000001a3 RepositorySer ECWLLG2229E: An exception occurred in an EJB call.Error: FNRPA0932E The workflow project details could not be successfully retrieved.
...
...
Caused by: com.filenet.api.exception.EngineRuntimeException: FNRCE0051E: E_OBJECT_NOT_FOUND: The requested item was not found. Principal #AUTHENTICATED-USERS not found. errorStack={
at com.filenet.engine.retrieve.SecurityPrincipalRetriever.checkSpecialPrincipal(SecurityPrincipalRetriever.java:1319)
at com.filenet.engine.retrieve.GroupClassRetriever.getObject(GroupClassRetriever.java:95)
at com.filenet.engine.retrieve.IndependentClassRetriever.getObject(IndependentClassRetriever.java:746)
at com.filenet.engine.retrieve.IndependentClassRetriever.getObject(IndependentClassRetriever.java:360)
at com.filenet.engine.jca.impl.RequestBrokerImpl.getObjects(RequestBrokerImpl.java:924)
at com.filenet.engine.jca.impl.RequestBrokerImpl.getObjects(RequestBrokerImpl.java:829)
at com.filenet.engine.ejb.EngineCoreBean._getObjects(EngineCoreBean.java:163)
at com.filenet.engine.ejb.EngineCoreBean.getObjects(EngineCoreBean.java:138)
at com.filenet.engine.ejb.EJSLocalStatelessEngineCore_22877cb1.getObjects(Unknown Source)
at com.filenet.engine.ejb.EngineBean.getObjectWithRetry(EngineBean.java:539)
at com.filenet.engine.ejb.EngineBean.getObjects(EngineBean.java:469)
at com.filenet.apiimpl.transport.ejbstubs.EJSRemoteStatelessEngine_2e64c374.getObjects(Unknown Source)
at com.filenet.apiimpl.transport.ejbstubs._EJSRemoteStatelessEngine_2e64c374_Tie.getObjects__com_filenet_apiimpl_transport_GetObjectRequest__com_filenet_apiimpl_transport_ClientCallContext(Unknown Source)
at com.filenet.apiimpl.transport.ejbstubs._EJSRemoteStatelessEngine_2e64c374_Tie._invoke(Unknown Source)
at com.ibm.CORBA.iiop.ServerDelegate.dispatchInvokeHandler(ServerDelegate.java:638)
at com.ibm.CORBA.iiop.ServerDelegate.dispatch(ServerDelegate.java:508)
at com.ibm.rmi.iiop.ORB.process(ORB.java:613)
at com.ibm.CORBA.iiop.ORB.process(ORB.java:1584)
at com.ibm.rmi.iiop.Connection.doRequestWork(Connection.java:3210)
at com.ibm.rmi.iiop.Connection.doWork(Connection.java:3071)
at com.ibm.rmi.iiop.WorkUnitImpl.doWork(WorkUnitImpl.java:64)
at com.ibm.ejs.oa.pool.PooledThread.run(ThreadPool.java:118)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1892)
}
Symptom
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS8JB4","label":"IBM Business Automation Workflow"},"ARM Category":[{"code":"a8m0z000000cwGmAAI","label":"Case Management-\u003ECase App Management-\u003ESolution export\/import"}],"ARM Case Number":"TS009789099","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"20.0.0"}]
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Document Information
Modified date:
24 August 2022
UID
ibm16612447