Troubleshooting
Problem
A QRadar app fails to load with a "SEC: token" error, generic errors, or the UI is blank with no error. Newly configured QRadar on Cloud (QRoC) apps aren't loading, or requesting an Admin token, but do not work after creating a Security Admin token in Self Serve app.
Symptom
Missing tokens can cause different UI errors in different apps.
- In User Behavior Analytics (UBA), the UI might load with no errors and display as normal until the user tries to edit the rules or see events for specific users. It can display errors such as "An error occurred when loading data", "No SEC header present in the request", or "Failed to retrieve rules".
- In Use Case Manager (UCM) the UI does not load and reports a "There is no authorized service token available" or "You don't have sufficient permissions to view rules" errors.
- In other apps, the UI might fail to load, showing either generic error, "403", or a blank screen.
- In Qualys VM for QRadar the configuration page displays "Error while getting the log source info and the DSM port. Error while calling QRadr API. HTTP Response Code: 403. API Error Code:26.
API Error message: User has insufficient capabilities to access this endpoint resource."
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwt3AAA","label":"QRadar Apps"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
30 May 2025
UID
ibm16611259