Troubleshooting
Problem
When applying Service Pack 10 or 12, after the actual service pack installation has been completed on the server component, the post installation script 'sp-postinst' may fail to seed Application Support components.
Symptom
The output from the resulting script command could be as follows:
Service pack install completed without errors.
Running post install script: /srm/_installpkg/6.3.0.7-TIV-ITM-Linux-SP0012/sp-postinst -h /opt/IBM/TMS
Starting tems for seeding support updates
Job for ITMAgents2.ms.REMOTE_tems01.service failed because the control process exited with error code. See "systemctl status ITMAgents2.ms.REMOTE_tems01.service" and "journalctl -xe" for details.
systemctl start ITMAgents2.ms.REMOTE_tems01.service RC: 1
It can take up to ten minutes.
KCIIN0084E Timeout waiting for TEMS to become ready...
KCIIN2514E TEMS service is still pending start. Check ITM documentation for more details.
Updating support filesSeeding support for Monitoring Agent for i5/OS [1 of 11]
Seeding failed.
Seeding support for Warehouse Proxy [2 of 11]
Seeding failed.
Seeding support for Monitoring Agent for Linux OS [3 of 11]
Seeding failed.
Seeding support for Monitoring Agent for Windows OS [4 of 11]
Seeding failed.
Seeding support for Agentless Monitoring for Windows Operating Systems [5 of 11]
Seeding failed.
Seeding support for Agentless Monitoring for AIX Operating Systems [6 of 11]
Seeding failed.
Seeding support for Agentless Monitoring for Linux Operating Systems [7 of 11]
Seeding failed.
Seeding support for Agentless Monitoring for HP-UX Operating Systems [8 of 11]
Seeding failed.
Seeding support for Agentless Monitoring for Solaris Operating Systems [9 of 11]
Seeding failed.
Seeding support for Summarization and Pruning Agent [10 of 11]
Seed failure: KCI0349E Error encountered while seeding support.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB67","label":"IT Automation \u0026 App Modernization"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTFXA","label":"Tivoli Monitoring"},"ARM Category":[{"code":"a8m3p000000hBW2AAM","label":"ITM Application Support\/SDA"}],"ARM Case Number":"TS010159929","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"6.3.0"}]
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Document Information
Modified date:
10 July 2024
UID
ibm16611209