Troubleshooting
Problem
Since Planning Analytics 2.0.9.5, a custom SSL/TLS chain of certificates that was previously working, is not working anymore with TM1 Admin Server.
Despite "IBM Cognos TM1 Admin Server x64" service seems to be "Running", no TM1 Server is able to register against it.
In the tm1admsrv*.log files, the following error appears:
TM1.TM1AdmSvr Failed to start Admin server
After we set DEBUG in tm1admsrv-log.properties, we are getting more information:
TM1.Comm.SSL.Cert Unrecognized cert data type: 688, Value:OCSP unknown access method : PKIX_AD_CA_Issuer (1.3.6.1.5.5.7.48.2)
The following error is occurs when validating the server certificate:
Command (from \tm1_64\bin64):
gsk8capicmd_64 -cert -validate -db .\ssl\ibmtm1.kdb -stashed -label ibmtm1_server
Result:
GSKKM_ERR_BAD_ACCEPTABLE_POLICIES
gsk8capicmd_64 -cert -validate -db .\ssl\ibmtm1.kdb -stashed -label ibmtm1_server
Result:
GSKKM_ERR_BAD_ACCEPTABLE_POLICIES
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCTEW","label":"IBM Planning Analytics Local"},"ARM Category":[{"code":"a8m50000000KzK7AAK","label":"Planning Analytics-\u003ESecurity-\u003ESSL"}],"ARM Case Number":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions"},{"Product":{"code":"SSKVSF","label":"Planning Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
ibm16608188