IBM Support

QRadar: LDAP and local admin user logins are slow or time out

Troubleshooting


Problem

When authentication is configured to use LDAP, logging in to the QRadar GUI takes more time than expected. The same issue can also be seen when a user logs in with the built-in admin account. This article guides administrators through common issues with slow authentication and timeout issues in the QRadar LDAP configuration. 

Symptom

Users might experience longer wait times than expected at the login page:
Slow login page

Document Location

Worldwide

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Document Information

Modified date:
28 April 2023

UID

ibm16607834