Troubleshooting
Problem
You would like to order a CICS product or maintenance. You want to know what options are available for ordering the product, individual PTFs, and cumulative maintenance for CICS Transaction Server for z/OS (CICS TS) or any of the CICS tools.
Resolving The Problem
Refer to the following if you are using z/OS :
- Ordering z/OS and related IBM products in the z/OS documentation for the various installation methods you can use when ordering CICS TS and related IBM products. Refer to Planning Installation in the CICS documentation for instructions specific to CICS.
- Software maintenance strategy for CICS TS and its embedded components when planning for updates to CICS TS and related software components such as WebSphere Liberty and CICS Explorer. If needed, individual PTFs can be ordered from Shopz.
- User Guide, videos, and FAQs on the Shopz main page for information on placing and tracking orders for System z software.
If you are using z/VSE, see the IBM: z/VSE - Service and support page to order PTF(s).
If you are using distributed products like CICS Transaction Gateway for Multiplatforms, go to Fix Central to download fixes.
Related Information
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Product Synonym
CICS/TS CICS TS CICS Transaction Server
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Document Information
Modified date:
05 January 2026
UID
swg21049360